Frequently Asked Questions

Browse our shop, add items to your cart, and proceed to checkout. You can create an account or check out as a guest. Follow the steps to enter your shipping address and payment details, then confirm your order.

You can modify or cancel your order within 1 hour of placing it by contacting our customer support. Once the order has been dispatched, changes cannot be made.

We accept mobile money (M-Pesa, Tigo Pesa, Airtel Money), bank transfers, and major credit/debit cards (Visa, Mastercard).

Yes. Once your order is placed, you will receive a confirmation via email and/or SMS with your order number and details.

Delivery within Dar es Salaam typically takes 1 - 2 business days. Other major cities take 3 - 5 business days. Remote areas may take up to 7 business days.

Shipping is free on all orders over Sh 150,000. Standard delivery within Dar es Salaam is Sh 3,000. Other areas range from Sh 5,000 - Sh 8,000.

Once your order is dispatched, you'll receive a tracking reference via SMS or email. You can also track your order by logging into your account.

Currently we deliver within Tanzania only. International shipping is being planned for the near future.

Our courier will attempt to contact you. If you are unavailable, a re-delivery will be arranged at no extra cost.

You may return or exchange eligible items within 7 days of delivery. Items must be unused, unworn, and in original packaging with tags attached.

Contact us at info@vunjabeigroup.com or call +255 756 371 156 with your order number. Our team will provide a return authorisation and instructions.

Refunds are processed within 3 - 5 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Yes, exchanges for a different size or colour are available subject to stock. If the requested item is unavailable, a full refund will be issued.

Please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.

No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and enjoy a faster checkout experience.

Click "Forgot Password" on the login page and enter your email. You'll receive a link to reset your password.

Yes. We use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for full details.

We strive to display accurate product images and colours. However, slight variations may occur due to screen settings and photography.

Each product page includes a size guide. If you're unsure, feel free to contact us for assistance.

We regularly restock popular items. You can sign up for notifications on the product page to be alerted when an item is back in stock.